At NoBlu Glasses, customer satisfaction and product quality are our top priorities. Please review our policy below regarding returns, order cancellations, refunds, and exchanges.
Returns & Eligibility
We offer a 60-day return policy, starting from the day you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Eligibility Requirements:
- Defective or Damaged Products: Only items with verified functional defects or physical damage upon arrival are eligible for return and refund.
- Original Condition: Returned items must be unused and in their original, undamaged packaging.
- Proof of Purchase: A valid receipt or order confirmation number is required to complete any return request.
- Change of Mind: We do not offer refunds for simple change-of-mind purchases. Special consideration may be granted in exceptional circumstances at our discretion, provided valid proof of purchase is supplied.
Non-Returnable Items:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Select health and personal care items
To initiate a return, please contact our support team first at [email protected].
Order Cancellations
- Time Window: Cancellations are only accepted within 60 minutes of placing your order.
- Eligibility: Cancellations apply strictly to full-priced items.
- Action Required: Because we process and dispatch orders rapidly, please email [email protected] immediately if you need to cancel. Requests submitted after the 60-minute window cannot be canceled as the order will already be queued for fulfillment.
Refunds & Processing
- Inspection: Once your return is received and inspected at our facility, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
- Payout: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within several business days.
Late or Missing Refunds:
If you have not received your refund after confirmation:
- Double-check your bank account statement.
- Contact your credit card company—it may take a few business days for the refund to officially post to your statement.
- Contact your bank to inquire about pending clearance times.
- If you have completed these steps and still have not received your refund, please reach out to us at [email protected].
Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange a damaged item for an identical replacement, please contact us at [email protected] with photos or videos demonstrating the issue.
Return Shipping & Important Notes
- Shipping Responsibility: Customers are responsible for paying their own return shipping costs. Shipping fees are non-refundable. If a refund is issued, any applicable original shipping costs will be deducted from your total refund.
- Delivery Protection: If you are shipping an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Final Authorization: Refunds will only be issued after we receive and verify the returned item and confirm that all conditions stated in this policy are fully met.